Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing your tracking details.

Estimated delivery times:

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Free Shipping on all prepaid orders above ₹999.
Shipping charges may apply to orders below ₹999 and will be displayed at checkout.

Once your order has been dispatched, you will receive a tracking link via email or SMS.

You can use this link to monitor your shipment's status in real time.

Customers are responsible for providing accurate shipping details.

NOT BASIC CO. is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.

While we work with trusted courier partners, delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact us at:

We will coordinate with the courier partner to resolve the issue as quickly as possible.

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the package and product.

We will review the issue and assist you with a replacement if applicable.

For shipping-related questions, please contact:

Thank you for shopping with NOT BASIC CO.